Shipping Policy

At Brickle, every product is individually manufactured, finished and prepared for dispatch in our workshop. As a result, delivery times consist of two stages: production and shipping.

Production Time

Most Brickle products are made to order.

Please allow up to 4 weeks for manufacture, finishing, quality inspection and preparation for dispatch. We will notify you once your order has been shipped.

Many orders are completed sooner than this, but during busy periods the full 4-week lead time may apply.

United Kingdom Deliveries

We currently deliver throughout mainland England, Wales and Scotland.

Delivery is provided by our specialist delivery partners and includes delivery to a room of your choice (subject to reasonable access).

Once dispatched, UK deliveries are typically completed within 10 working days.

You will be contacted by the delivery company to arrange a suitable delivery date.

International Deliveries

Customers outside the United Kingdom may be offered Economy and Express shipping options, depending on destination.

Available shipping methods, shipping costs and estimated transit times are displayed at checkout.

Please note that international deliveries are provided on a curb side delivery basis. The delivery driver may be willing to assist you in taking the Brickle inside but we cannot guarantee this, therefore you should ensure that at least two adults are available to move the product from the delivery point into the home or building.

Delivery Inspection

Please inspect your order carefully upon arrival.

If the packaging appears damaged, we recommend taking photographs before opening.

If you believe your order has arrived damaged, please retain all packaging materials and contact us as soon as possible with photographs of:

- The external packaging

- The affected area of the product

- Any visible shipping damage

Additional photographs or a short video may be requested to help us assess the issue.

Delivery Addresses and Access

Customers are responsible for ensuring that the product can be delivered to the intended location.

Please check access routes, doorways, hallways, staircases and lifts before ordering. Brickle cannot accept responsibility for delivery difficulties arising from access restrictions that were not disclosed before shipment. There is a section on this in the FAQ.

Questions

If you have any questions regarding shipping, delivery access or lead times, please contact us before placing your order and we will be happy to help.