Refund policy
Refund & Returns Policy
The Brickle , shelves and stools are all quite large furniture items that are made, packed and shipped with great care. As such the following policy applies to all purchases.
Change of Mind Returns
United Kingdom
Customers in the United Kingdom may return their Brickle purchase within 90 days of delivery for any reason.
To be eligible for a return:
- The product must be returned in good condition.
- The product must include all original components.
- The customer is responsible for arranging and paying for return shipping.
- Original delivery charges are non-refundable.
Please contact us before arranging a return so that we can provide guidance on suitable packaging and transportation.
International Orders
For customers outside the United Kingdom, change-of-mind returns are accepted within 14 days of delivery.
To be eligible for a return:
- You must notify us within 14 days of delivery.
- The product must be returned in good condition.
- The product must include all original components and accessories.
- The customer is responsible for all return shipping costs, duties, taxes and customs charges.
- Original delivery charges, duties and taxes are non-refundable.
Please contact us before arranging a return so that we can provide guidance on suitable packaging and transportation.
Damaged or Defective Products
We take great care in packaging and shipping every Brickle. If your product arrives damaged or you believe there is a manufacturing defect, please contact us within 14 days of delivery.
To help us investigate the issue, we may request:
- Photographs of the external packaging.
- Photographs of the damaged or affected area.
- A short video demonstrating the issue where appropriate.
- Any other information reasonably required to assess the claim.
Brickle reserves the right to investigate all damage and defect claims before determining the appropriate remedy.
Depending on the circumstances, we may choose to:
- Supply replacement parts.
- Arrange a repair.
- Replace the product.
- Offer a partial refund.
- Offer a full refund.
Claims submitted without sufficient evidence may be delayed or rejected.
Condition of Returned Products
Returned products must be in a condition suitable for resale.
Products returned with damage beyond that reasonably necessary to inspect the product may be subject to a deduction from the refund amount to reflect any loss in value.
Return Authorisation
All returns must be authorised by Brickle before being shipped.
Unauthorised returns may be refused or returned to the sender.
Refund Processing
Refunds will be processed once the returned product has been received and inspected.
Where a refund is approved, payment will be returned using the original payment method wherever possible.
Contact
If you would like to request a return or report a problem with your order, please contact:
Brickle Ltd
55 Everest Avenue
Llanishen
Cardiff
CF14 5AQ
United Kingdom